Top One Housing

HOUSTON, TX

Privacy Policy · Top One Housing LLC · Last updated August 24, 2026

Privacy Policy

This Privacy Policy explains how Top One Housing LLC (“Top One Housing,” “we,” “us,” or “our”) collects, uses, and discloses information in connection with our residential property management services and this website, rentals.toponeinv.com.

Information we collect

Contact information you provide, such as name, mailing address, email address, and phone number
Property and lease information for tenants, and work and payment details for contractors and vendors
Payment information processed through our payment provider — we do not store full card or bank account numbers on our own systems
Maintenance request details, including any photos or videos submitted with a repair request
Communications you send us, and records of text messages, calls, and emails between you and Top One Housing

How we use information

To collect rent, send billing and payment reminders, and manage lease accounts
To coordinate maintenance and repair requests with tenants and contractors
To communicate with current tenants and contractors about their rental, work orders, and appointments
To comply with legal and regulatory obligations

Text messaging & mobile information

Top One Housing LLC offers SMS communications for property management and customer communications. Individuals may voluntarily opt in to receive SMS messages by providing their mobile phone number through an online form and selecting the applicable SMS consent checkbox. Our website provides separate, optional consent for non-promotional/transactional messages and promotional/marketing messages. SMS consent is not required to submit a form or receive services.

Non-promotional SMS messages may include responses to inquiries, rent reminders, account updates, maintenance and repair communications, work order updates, scheduling, appointment-related communications, and other property management or service-related messages.

If applicable and separately consented to, promotional SMS messages may include information about available rental properties, property management services, special offers, and other promotional updates from Top One Housing LLC.

Message frequency varies depending on the recipient's inquiries, rental or property management activity, maintenance requests, account activity, and promotional preferences. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. Reply HELP for assistance.

Text messaging opt-in data and consent will not be shared with any third parties or affiliates for their own marketing or promotional purposes. Mobile information and SMS consent are used solely for the purposes described above and are not sold or used for unrelated marketing.

Who has access to your information

We work with contractors and vendors to coordinate maintenance and repair requests, with a payment processor to collect rent and other payments, and with service providers who help us operate, including our CRM and messaging platform. Text messaging opt-in data and consent are used only to send the messages described in our Text Messaging Terms, and are not used for any other purpose.

Data retention

We retain tenant, contractor, and lease-related records for as long as needed to manage the rental relationship and to meet our legal, tax, and recordkeeping obligations.

Your choices

You can stop receiving text messages at any time by replying STOP to any message from us. You can reach us using the contact information below with any question about your information or to request updates or corrections.

Security

We use reasonable administrative and technical safeguards to protect the information we hold, though no method of transmission or storage is completely secure.

Cookies, tracking, and analytics

Our website may use cookies and similar tracking technologies to help operate the website, remember user preferences, understand website usage, improve website performance, and maintain website security. We may also use analytics tools or service providers that collect information about website activity, such as pages viewed, approximate location, browser or device information, referral sources, and interactions with the website.

Cookies and similar technologies may be used for essential website functionality, analytics, and other purposes described on this website. You can control or disable cookies through your browser settings, although disabling certain cookies may affect website functionality.

Analytics and tracking information is used to understand how visitors use our website and to improve our services and online experience. These technologies are not used to sell or share SMS opt-in information for third-party marketing.

Children’s privacy

Our services are directed to adults who are tenants, contractors, vendors, or property owners, not to children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision.